- Refund Policy
At A2Z Filing Services, we take pride in the quality of our accounting, financial, and secretarial services and are committed to constantly improving our offerings. However, if for any reason you are dissatisfied with our services, we encourage you to inform us promptly so that we can address your concerns and offer a suitable resolution. This may include making appropriate corrections, providing a refund, or offering credit that can be applied towards other services.
24-HOUR REFUND POLICY
If you are not satisfied with the progress of an engagement, you have up to 24 hours from the time of payment to request a refund. Refunds will only be granted if a cancellation request is made within 2 hours of payment.
CHANGE OF SERVICE
Within 2 hours of your purchase, you may request a change in the service you ordered in exchange for a different one. In such cases, the purchase price of the initial service, minus any earned fees and payments made to third parties or government agencies (such as filing fees or taxes), will be deducted before the second service is provided.
REQUEST A REFUND
If you require a refund, please contact us at +91 8979567834 or email us at firstname.lastname@example.org.
PENALTY OR TAX PAYMENT
Please note that A2Z Filing Services acts as a corporate service provider and its staff performs necessary filings on behalf of clients. However, it is the client's responsibility to ensure the accuracy and correctness of the filings, even if it is our job to make them. A2Z Filing Services will not be liable for any penalties or taxes incurred by the client. Additionally, we do not accept responsibility for any expenses incurred by the client outside the scope of the service provided.
FACTORS OUTSIDE OUR CONTROL
Please note that we cannot guarantee the outcome or results of any specific procedure. There may be instances where the government may reject a trademark application, which is outside the scope of our service. In addition, there may be delays caused by issues with official websites (such as IP India website, MCA website, the Income Tax website, or the FSSAI website) or backlog in government work, which may result in significant delays before the completion of your process. It is also important to note that the services provided by our Associates, who are independent contractors using the A2Z Filing Services platform, are not guaranteed by A2Z Filing Services. As these issues are beyond our control, they are not covered by our guarantee and are not eligible for refunds. Therefore, delays in processing your file by the Government cannot be considered a reason for a refund.
A2Z Filing Services shall not be deemed to have breached its Satisfaction Guarantee policy or any terms of service, nor shall it be considered to be in default, in the event of any cessation, interruption, or delay in the performance of its obligations due to a Force Majeure Event. Such events may include but are not limited to earthquakes, floods, fires, storms, lightning, drought, landslides, hurricanes, cyclones, typhoons, tornadoes, natural disasters, acts of God or public enemy, epidemics, famines, plagues, actions of a court, or public actions.